ÍøÆØ³Ô¹Ï

Every student deserves a positive educational experience.

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Sometimes a student’s experience may not be what they anticipate, and the student may have a concern or a complaint.

A student has the right to lodge a complaint or grievance. ÍøÆØ³Ô¹Ï is committed to ensuring that all concerns and complaints of students are addressed fairly and are resolved promptly.

 

Not sure where to start?

The Dean of Students Office is committed to providing students with information and referrals to processes that they can use to address their concerns.

Complaint Processes

Complaint Process Internal to ÍøÆØ³Ô¹Ï

ÍøÆØ³Ô¹Ï is committed to providing an exceptional educational experience that is transparent, efficient, stimulating, and fair. Current or prospective students enrolled in distance/online programs should follow ÍøÆØ³Ô¹Ï’s student complaint procedures or contact  to have issues resolved in an expeditious, fair, and amicable manner. Distance/online students may complete these procedures via telephone, internet video conferencing, or email.

For the President’s Policy Statement pertaining to student complaints, please see the Student Complaints Statement in the University Policy Library.

Complaint Process External to ÍøÆØ³Ô¹Ï

In compliance with  and U.S. Department of Education (USDOE) rules, ÍøÆØ³Ô¹Ï must “provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.â€

ÍøÆØ³Ô¹Ï is accredited by the  as recognized by the U.S. Department of Education. If after following theÂ ÍøÆØ³Ô¹Ï complaint procedures a resolution has not been reached, a complaint may be filed with external entities based on the student’s state of residence.

Colorado Residents:

  1. Colorado Department of Higher Education, listed in the  (list made available through ).
  2. ÍøÆØ³Ô¹Ï’s accrediting agency, the .

Non-Colorado Residents:

  1. Students living outside Colorado but within *SARA member states submit complaints through the Colorado Department of Higher Education (CDHE). Determine a state’s , then find CDHE in the  (list made available through ).
  2. Students living outside Colorado within *non-SARA member states submit complaints through the agency within the student’s state of residence. Determine a state’s , then find the agency in the  (list made available through ).

* (National Council for State Authorization Reciprocity Agreements) is a national initiative which establishes distance/online education standards so that colleges and universities may offer courses and programs across state lines. See how ÍøÆØ³Ô¹Ï participates in State Authorization.

 

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University Policies

Review a broad library to university policies and procedures.

 

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Departmental Policies

Review all departmental policy pages.