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Chennelle Diong '16, Owner goodlove Foods
For Chennelle Diong ’16, risk is part of the daily routine.
Some days, it’s pitching a vision to investors. Other days, it’s hand-making thousands of gluten-free baked goods in a hairnet and apron, chasing demand sparked by national recognition. Either way, Diong approaches growth with intention, resilience and a deep belief that access should never come at the expense of quality.
A 2016 graduate of سԹ’s School of Hospitality, Diong is the co-founder of , a Colorado-based, dedicated gluten-free food company built around inclusivity, safety and community. Her journey from nontraditional student to Shark Tank winner reflects the very mission that defines سԹ.
Finding Her Place and Her Pace at سԹ
Diong didn’t take a straight path to college. Raised between Nevada and Arizona, she worked in hospitality from the age of 15, building real-world experience long before returning to the classroom. After stepping away from an art institute that ultimately closed, she found herself in Colorado — working full time and ready for a second chance at college.
She found it at سԹ.
“I didn’t feel awkward going back to school,” Diong said. “There were so many nontraditional students like me, people restarting, finishing, finding a new direction.”
That mattered.
سԹ’s commitment to flexible scheduling, affordability and classroom spaces that reflect real life allowed Diong to bring her professional experience into her academic work. The School of Hospitality, Tourism and Events became a hub where learning and lived experience reinforced each other.
“It just clicked,” she said. “Hospitality, events, travel — it was the trifecta.”
Learning Beyond the Classroom
Once enrolled, Diong said yes to nearly every opportunity available.
She joined student organizations, participated in professional associations and pursued study abroad programs that expanded her worldview. She spent time studying in Prague and took part in a sustainability-focused Caribbean cruise, learning how tourism and global responsibility intersect.
“It opened my eyes to how communities are impacted — and how we have a responsibility to be intentional,” Diong said.
Those experiences weren’t just enriching; they were formative. They helped lay the foundation for how Diong would later think about food systems, supply chains and the responsibility brands carry to their customers.
Hospitality as a Framework for Leadership
Before launching Good Love Foods, Diong built a career in hospitality, event production and experiential marketing, all fields that demand flexibility, constant movement and an unwavering focus on the customer.
Hospitality, she said, teaches you something critical: the most important work often happens behind the scenes.
“Hospitality is back-of-house,” Diong said. “Everything you do is about creating an experience for someone else.”
“Customer experience is the heart of everything,” she said.
From Personal Need to Purpose-Driven Business
Good Love Foods began at home.
When Diong’s husband was diagnosed with celiac disease, she saw firsthand how isolating food restrictions can be, particularly for someone whose love language is cooking.
“Food is how we connect,” she said. “And suddenly, that connection felt really limited.”
She began adapting family recipes, learning through years of trial, error and persistence. When the COVID-19 pandemic disrupted the events industry in 2020, Diong saw an opportunity to act.
In her first quarter of MBA studies, she launched Good Love starting, unconventionally, with a name before a product.
“I knew the brand mattered,” she said. “That was our foundation.”
She prototyped recipes in her home kitchen, walked grocery aisles with an entrepreneur’s eye and pinpointed a gap in the market: high-quality, gluten-free, frozen, ready-to-bake products that didn’t sacrifice taste or texture.
The first product, gluten-free buttermilk biscuits, remains the company’s bestseller.
National Spotlight, Real-World Scale
Good Love Foods’ momentum accelerated quickly.
Diong won the Denver Startup Week Pitch Competition, earned recognition at major industry showcases and, in 2025, appeared on Shark Tank, where she secured a deal that catapulted the brand into the national spotlight.
Within two days of the episode airing, Good Love Foods received a volume of orders comparable to an entire year of sales.
“That level of success is its own kind of risk,” Diong said.
Scaling a handmade, dedicated gluten-free product presents unique challenges, especially when safety, quality and trust are nonnegotiable. Today, Diong and her team are navigating the next phase of growth, including facility expansion and long-term manufacturing solutions.
“We don’t want to be a failure of our own success,” she said.
A Roadrunner Mindset
Diong credits سԹ for instilling the confidence to take calculated risks — and the clarity to understand failure as part of forward motion.
“There’s no such thing as perfection,” she said. “Waiting for it only holds you back.”
To Diong, being a Roadrunner means momentum.
“It means being a trailblazer,” she said. “Being unafraid of ambition. Taking risks. Starting.”